Posts Tagged ‘wisdom’

Copyright: Tomas Marek | 123 Stock Photo

by Richard Martin

“Then you, or anyone else who is to be ruler and trustee, not only of himself and his private business, but also the city and city’s business, must first acquire virtue himself.” Plato, Alcibiades

The Alcibiades was considered in Antiquity to be the entry point to Plato’s philosophy. Although studying his works eventually led to esoteric discussions on the nature of ideas and reality, i.e., metaphysics, the process was all in the service of determining who should lead in public life, how they should be educated and selected, and how they should actually lead and manage the affairs of state.

The recent spate of revelations of abuses by prominent leaders in business and other areas shows that the question of ethical and virtuous leadership is still alive and remains as pertinent as ever. The emphasis on political leadership in the Alcibiades and Plato’s other works should not blind us to the relevance of this wisdom for the exercise of leadership today, no matter what the field.

Alcibiades was a real historical figure in 5th century B.C. Athens. An aristocrat by birth with the most noble lineage, extremely wealthy, physically attractive and charismatic, Alcibiades was destined and entitled, or so he thought, to lord it over his fellow Athenians. He didn’t start the destructive Peloponnesian War against Athens’ deadly rival Sparta, but he was instrumental in prolonging the struggle and convincing the assembly to launch an ill-fated punitive expedition against the Greek-Italian city-state of Syracuse. When the operation started to go pear-shaped, Alcibiades jumped ship (literally), and defected to Sparta, and eventually Persia, Athens’ supreme nemesis. His boundless ambition and egotism led him to repeatedly switch sides and led to his ultimate assassination, as even the Persians’ grew to distrust him.

Plato’s dialogue Alcibiades ostensibly presents a conversation between Socrates and a youthful Alcibiades on the cusp of manhood. As summarized by translator and editor D.S. Hutchison,

“Socrates feels the time has come to approach Alcibiades and bring him into his intellectual and moral orbit. It is Alcibiades’ lust for power that Socrates appeals to, promising that Alcibiades will never amount to anything without his help. In the discussion that follows, Alcibiades is brought to see, very reluctantly, that he knows nothing about moral values or political expediency and that he needs to cultivate himself assiduously in order to realize his enormous ambitions. But what is the ‘self’ that he needs to cultivate? It is his soul, the ruler of his body. The virtues of the soul that he needs to acquire are the intellectual skills that give it the authority to rule, over its body and over other people as well.”

In a later work, The Republic, Plato shows Socrates presenting what those virtues should be: courage, justice, temperance, and practical wisdom, i.e., the judgment to know what to do, when to do it, and to what end. To take Harvey Weinstein as the most revealing example of how to break all of those principles, Weinstein himself showed little moral courage; he preyed on women who were ambitious and prone to accept his abuses and advances in order to further their careers. Quentin Tarentino, his long-time collaborator, has admitted to his lack of courage in turning a blind eye for decades on Weinstein’s lasciviousness. Weinstein’s injustice is obvious, as is his lack of temperance and self-control. He was a slave to his passions. As for practical wisdom, his exploitative strategies eventually turned against him. Uma Thurman recently tweeted that a bullet was too quick for him, implying that he deserved to suffer a long and humiliating downfall.  I’ll leave others to judge the wisdom of her own attitude.

My point, however, is that Weinstein is a modern-day Alcibiades. He couldn’t rule his own desires, his “soul”; in the process, his exploited, degraded, and abused subordinates and business partners. We can add his name to a long list of others in recent years who have illustrated themselves by their lack of a moral compass. If, in the final analysis, one can’t lead ethically, with wisdom and justice, then one shouldn’t lead at all.

© 2017 Alcera Consulting Inc. This article may be used for non-commercial use with proper attribution.

Many businesses are facing a new threat to how they’ve traditionally positioned and delivered value for customers. This applies in particular to service businesses, where companies have tended to rely on providing access to data and information.

Take the investment business as a case in point (this applies to most other service businesses however). In the past, when people wanted to invest and grow their money, they had to go through a stockbroker or some other intermediary. When they wanted to make a transaction or decide on whether to keep a stock or sell, they were almost completely reliant on the intermediary to provide up-to-date pricing data. Newspapers published daily closing prices on stocks, bonds, commodities and currencies, but that was about it. Then along came the Internet and the amount of data and information went through the roof.

In parallel with this came an explosion in knowledge and information that was available to the average investor about how to invest for growth, retirement, or just plain security. Nowadays, investors are much more sophisticated about tax deferment and other investment strategies. Just browsing through the business and finance section of any bookstore gives an idea of the amount of information and knowledge available at minimal cost.

All this has had the effect of undermining the traditional value proposition for investment advisors. Before, people had to go through them to get basic data and information and also to actually make their transactions. Internet brokers and access to a galaxy of information online has given a lot more power to individual investors. This has undermined the information-knowledge hierarchy that gave the strong position to investment advisors.

The concept of information or knowledge hierarchy is a product of information technology and information science. The most basic form of information is data. These are simple figures or symbols that represent any “differences that make a difference” (to quote information theorist Gregory Bateson). A stock price quote is an example of a datum. A car’s speed as indicated on its speedometer is also another type of datum. However, data such as these must be put in context to make them understandable and relevant. A car’s speed doesn’t tell us much unless it’s transformed by contextual information, such as the speed limit, the driver’s habits, and whether the speed is dangerous or prudent given the road conditions. The same applies to a stock price. Out of context, it’s fairly meaningless. But in context, such as whether it represents a price rise or drop, whether the overall trend is up or down, and what other stocks are doing in similar conditions, all of this information provides the necessary context to understand the value and import of the data. The two bottom runs of the information ladder are therefore composed of basic data and interpretive information to set it in context.

The next level up is knowledge. This is where the data and information are given wider meaning in the more abstract framework of a system. Speed data and speed limits are part of the wider system of driving techniques. With proper knowledge and expertise, drivers know when to speed up, when to slow down, where to go, how to get there, etc. Investment pricing data and contextual information are part of a general investment and wealth management system. If an investor is trying to protect her wealth, then the system must be oriented to security and value investing rather than growth. I’m simplifying obviously, but I’m just trying to show how knowledge uses data and information to make decisions and orient action.

The final level in the information is wisdom. This is the ability to make general decisions while considering multiple concrete factors. For instance, wisdom tells us that adolescents below 16 or 17 shouldn’t be allowed to drive, as they tend to lack the judgment and prudence to drive safely (notwithstanding the fact that many adults don’t drive safely). Wisdom is also involved in the decision to take a driver’s license away from someone who has poor vision and slow reflexes, such as the very elderly, or people who drive intoxicated. In the financial realm, wisdom will enable a person to make investment decisions in line with their life course, their objectives, and their personality, risk temperament, and overall political and economic conditions. In other words, wisdom sits on top of the information hierarchy, because it provides the overarching framework for all decisions and actions.

What does this mean for business strategy? The following diagram shows the relationship between each of the levels in the information hierarchy and the types of transactions and relationships with clients. The vertical access represents the total number of interactions between buyers and sellers. This can be expressed as bulk numbers of interactions or total number of clients/customers. The horizontal access represents monetary or non-monetary value for buyers and sellers. This is usually expressed in terms of monetary value. The further to the left we are on the graph, the less valuable the products or services, but the higher the overall costs: transaction costs, commoditized pricing and many competitors. As we progress to the right, value increases exponentially while the total number of transactions and clients falls significantly. However, the overall value per transaction is much higher because, even though there are many less transactions, they are worth much more to buyers and sellers because they are based on knowledge and wisdom, rather than simply data and information, which can be had much more easily. In other words, transactions on the left are based on “know what,” in the middle on “know how,” and on the right on “know why” and “know when.”

Value Curve

So if a company is facing increasing commoditization of its products and services, this forces it to adopt a cost-leadership strategy. This is much more precarious than a company that bases its value on differentiation and quality. If you’re faced with this situation, you can try to compete defensively by reducing prices and/or increasing volume, but in the long run this will only continue to erode your relative value. The preferred strategy should be to move to the right, into the area of knowledge, i.e., providing know how, or even better, into know why and know when, i.e., close relationships based on wisdom and personalized services.

© Alcera Consulting Inc. 2014. We encourage the sharing of this information and forwarding of this email with attribution. All other rights reserved.