Posts Tagged ‘morale’

I was recently discussing different approaches to strategy formulation and implementation with my good friend Phil Symchych. Phil is an expert in wealth building for owners of mid-market enterprises. When I presented some of the military principles of strategy, Phil enthusiastically endorsed them and encouraged me to create an approach around the four most important ones.

As a result, I’ve just developed a quick and easy model for applying military principles of strategy and tactics to achieve business success. I’m calling this new model, MOME. It stands for Morale, Objectives, Mass, and Economy. Naturally, I’ve leveraged these principles with my near decade-long experience of applying this philosophy to help businesses grow and prosper in the face fierce competition and rapidly changing wants and needs. Let’s look at each in turn and then at some of the ready applications for the model.

Morale. Military strategists and leaders have long known that MORALE is THE critical human factor in war and conflict. However, it is also foundational for business and strategy. The simplest definition of morale is the “will to victory.” It is the willingness to make sacrifices, persevere, and focus on achieving one’s aims despite setbacks, obstacles, and opposition. Morale is driven by the quality of leadership, the mission, and vision of the organization, and the level of engagement of employees and members to its foundational principles and goals.

Objectives. All military strategists agree that selection and maintenance of the aim is THE most important of all the principles of war and conflict. You need a clearly articulated end state—what does victory or success look like—as well as a specific and concrete mission to get everyone aligned and working to the same end. Moreover, when you communicate these throughout the organization, telling people what outcomes to achieve and not how to achieve them, they become motivated to use their initiative and leadership to overcome obstacles and adapt on the fly to the inevitable changes in situation and conditions. This is why a business needs a concrete vision of where it is heading as well as an engaging mission for customers and employees. The important thing is to be as concrete as possible and to operationalize the vision into a hierarchy of subordinated goals and missions to maximize alignment and focus at all levels of the organization.

Mass. In the British and Canadian military, this principle is known as concentration of force, mainly because they are small forces. But in the US forces and other large forces, they simply come right out and talk about MASS. The fundamental point here is that you must put your money where your mouth is. You have to concentrate for the “big push” or main effort so you attain your objectives as quickly and efficiently as possible. Businesses must be aware of their strengths and weaknesses and focus them to out-manoeuvre competitors in order to offer greater value for targeted customers.

Economy. This is the flip side of mass and concentration of force. There are never sufficient resources to accomplish everything that you want. You have to prioritize. In fact, the best definition of economy is the one developed by economists: Economy is the allocation of scarce resources that have alternative uses. You may have to take a defensive or maintenance posture in some areas of your business so you can free up the resources to invest in the business lines where you want to be on the offensive. By the same token, you have support your objectives and lines of advance with adequate logistical and financial means. There is also the “economic” and financial aspect of your strategy. Whatever you decide to do, it has to be “economical” in the sense of presenting a strong and valid business case.

To see how the MOME model applies in practice, let’s look at the example of an acquisition:

  1. How will this affect MORALE and other group factors in the acquiring company and the acquired? Does this change the combined units’ fundamental mission? Who will stay on and who will be let go?
  2. What are the OBJECTIVES of the acquisition or merger? Have these been clearly articulated and communicated to all stakeholders? What outcomes are you expecting? Are they realistic or more like wishful thinking?
  3. Will the acquisition allow you to generate more MASS for high-growth opportunities or are you just throwing good money after bad? Is this just an ego trip or is it a viable opportunity? What is the main effort of the acquisition process and what are the supporting actions? What is your plan to out-manoeuvre and surprise your competitors, and to apply your center of gravity—i.e., your key strengths—to achieve your objectives?
  4. What are the ECONOMICS of the plan? Where do you need to ECONOMIZE in order to free up lower priority resources so you can create mass on the main effort? How will you prioritize these resources and what are the supporting functions and tasks?

These are just some of the specific questions your plan and strategy must answer so you can create the conditions for success and victory. You can’t leave anything to chance, and where there are uncertainties, you have to guard your flanks and rear areas with sound risk management.

How do YOUR strategy and plans measure up to the MOME model? How is morale in your company? What are your objectives? Do you have mass? Are you economizing in the right areas, and what are the economics of your business? I can help you answer these questions.

I’m never too busy to discuss your needs or those of anyone else you feel may benefit from meeting or talking to me. So feel free to contact me at any time!

Richard Martin is The Force Multiplier. He brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

Goal-setting is a buzzword (or is that buzzterm?) that gets bandied about a lot. We’re supposed to set clear goals so everyone is motivated and knows what to aim for.

Forget SMART goals though: specific, measurable, achievable, realistic, and time-bound. Sometimes the last thing we need is an “achievable” goal, much less a “realistic” one. Most accomplishments–and they needn’t be monumental or earth-shaking in scope–appear unrealistic and unachievable in at least some respects to some people some of the time. The other things are useful, but speed, surprise, and originality can be just as important, if not moreso, especially if you’re in highly competitive situation.

Instead, I propose defining the end state you’re looking to create. This comes from military practice, where a commander clearly communicates what the battlefield or operation will achieve in very concrete terms: for instance, the enemy has withdrawn from objective X and is on the run; our forces have seized objective X and are in a strong position to exploit to line Z 20 km beyond the objective.

This type of goal creates a vision that anyone can relate to. Moreover, it sets the parameters for what is needed to get there. “If this is what the end state looks like, then what do we have to do and by when, with what resources, and in what manner, for that to become the new reality?”

I’m never too busy to discuss your needs or those of anyone else you feel may benefit from meeting or talking to me. So feel free to contact me at any time!

Richard Martin is The Force Multiplier. He brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

The Canadian Broadcasting Corporation just released its report by an outside investigator into star radio host Jian Ghomeshi’s execrable behaviour. Beyond confirming that Ghomeshi was a class A a__hole, we’ve also learned that managers knew about it and did mostly… nothing.

This is not an HR problem. It’s a leadership problem, a management problem, an ethical problem! Leaders set the ethical tone of an organization. What they accept will be deemed acceptable; what they reject, will be deemed rejectable. Poor leadership breeds poor management and poor leadership, and it also breeds questionable actions.

I call this the “license principle.” Leaders provide a license for certain types of behaviour and attitudes, even if they don’t act that way themselves. Refusing to deal with a workplace bully like Ghomeshi just because he’s a star provides a license to others to act in the same manner and fails to protect those that are the target of the bully’s ire.

A fundamental leadership principle that I learned in the Army requires that leaders care for the welfare of subordinates and followers. CBC management failed in this mission while tacitly encouraging bullying and favouratism.

Richard Martin is The Force Multiplier. He brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty. 

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

Morale is the willingness to fight and to make the sacrifices needed to succeed and win. Many people confuse morale with mood. They think that if people are complaining or they are in a bad mood that automatically indicates bad morale. That may be the case, but not necessarily. In fact, people can be in a bad mood BECAUSE they have high morale. They want things to go better and are angry or momentarily discouraged because they aren’t. It’s up to leaders and key influencers to recognize this difference and to not let the momentary lapse get to them.

Signs of good morale:

  • Optimism
  • Realism
  • Cooperation and mutual aid
  • Hard work and sacrifices
  • Constructive criticism
  • Confidence in self and leaders

How is the morale is your team or organization?

  • Do you sense that people in your company have hope?
  • Is the language they use optimistic and hopeful, or pessimistic and despairing?
  • Are people making plans for the future with themselves in the plans, or are they instead making plans to abandon ship?
  • Do people have a lot of idle time, or are they working on ways to continually improve the organization and its performance?

Richard Martin is a Master Strategist and Leadership Catalyst. Richard brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

Pour mieux préparer vos troupes à votre prochaine offensive, faites donc appel à… un militaire !

Richard Martin a servi comme officier des Forces canadiennes pendant 21 ans et y a acquis une très grande expérience en matière de leadership et de stratégie militaire.

Il applique à l’entreprise les vertus essentielles qui font la force des armées : la rigueur et la discipline. Richard Martin forme et entraine les équipes de direction avec les méthodes qui engendrent des bons résultats et font gagner des batailles !

Il animera pour votre équipe de direction un véritable BRIEFING DE PRÉPARATION AU COMBAT qui conduira votre entreprise à la victoire…

« Sachez qu’un bataillon de 750 personnes peut se préparer et se positionner pour une opération de combat en aussi peu que 3 à 4 heures. Qu’attendez-vous pour en faire autant avec votre équipe de direction et mettre votre entreprise sur un pied de guerre ? » – Richard Martin

Durée : 3 à 4 heures, à vos bureaux

Coût : devis sur demande, selon objectifs à atteindre

Inscrivez votre entreprise IMMÉDIATEMENT !

Communiquez avec Claude Janet, pour Richard Martin, Président, fondateur, ALCERA, Conseil de gestion Inc.

T : 514 453-3993

claude.janet@alcera.ca

http://www.alcera.ca

Vidéos disponibles sur : http://www.alcera.ca/fr/videos-teleconferences.php

Richard Martin est l’auteur de « Brilliant Manoeuvres: How to Use Military Wisdom to Win Business Battles ».

Brilliant Manoeuvres is Sun Tzu’s Art of War combined with Drucker’s The Effective Executive.”

— Alan Weiss, PhD, Author of the bestselling Million Dollar Consulting

Les étapes et le contenu peuvent varier selon les objectifs de l’entreprise/organisation, l’avis professionnel et l’expérience de Richard Martin ou encore les besoins du moment. Il faut surtout se laisser guider par la réalité stratégique ou tactique et non pas juste suivre un procédé rigide. Richard Martin a l’expertise, la discipline et la rigueur pour vous guider dans cette opération délicate.

Attention! Le port de l’uniforme n’est pas exigé… 😉

Every once in a while we’re faced with highly emotional reactions to risky situations. The “lone wolf” attacks perpetrated in St-Jean-sur-Richelieu and Ottawa on Canadian state institutions (i.e., soldiers and Parliament) last week fall into this category, as does the Ebola outbreak in western Africa. Yet, if you watch the news and read newspapers, you’d think we’re under attack!

Don’t get me wrong; I’m not saying that the Ebola crisis in Africa isn’t dangerous and a major catastrophe, or that the terrorist threat isn’t real. But we have to keep things in perspective.

So far, a few people have contracted Ebola in North America and Europe. They have all been people who have been in prolonged bodily contact with infected victims in Africa, or who have treated these people. From what I gather, the non-Africans are also all health care workers. A few have survived, although we don’t know yet what, if any long-term consequences there will be on their health.

The US Centers for Disease Control (CDC) deem that a quarantine system is not needed, based on scientific opinion. Meanwhile, some states (e.g. New Jersey) have chosen to impose their own quarantine rules, overriding the considered evaluation of the CDC. The CDC is basing its recommendations on a scientific, rational assessment. I’m not sure the states and various schools that have reacted emotionally are doing the same thing. The science could be wrong, but at least it’s based on rational assessment of the risks and threat, not just emotional reaction. It’s therefore subject to updating as more empirical evidence is gathered and as the theoretical understanding of the disease progresses. Moreover, where does the epidemiological know how reside, in the CDC, or a handful of much smaller and less capable state and municipal agencies?

Whenever we face a potential health crisis, such as a pandemic or epidemic, it’s normal to assess the threats and risks and take preventive or compensatory action. On the other hand, we have to keep the threat in perspective. Every year, thousands of parents refuse to have their children inoculated against common diseases. Whether we’re talking about measles or smallpox, the risks of infection and mortality vary. The common element is that this stupid attitude toward proven measures for preventing and containing these diseases has enabled a periodic resurgence of measles, pertussis (whooping cough), etc. And, we’ve been lucky that smallpox has not come back in strength.

Here’s the thing, though: measles and pertussis can actually kill people, especially the weakest, and that usually means children. So, on the one hand we have an overreaction to Ebola by state and municipal authorities in the US (and no doubt other countries), while some people are too fearful or pigheaded to take active measures such as allowing vaccinations for their children. Not only does this put their own children at risk, but it reduces the overall “herd immunity” of a population. This is required to protect those for whom vaccination doesn’t work no matter what. If you doubt this, I invite you to watch a recent episode of PBS’s Nova science documentary on vaccination panics in the US. You can watch it online.

There is also a lack of perspective on the terrorism threat, and we need a balanced and reasoned approach to the risks of what are known as “lone wolf” terrorists. This isn’t a new threat, or proper to Islamic extremism. There have always been crackpots with various motivations, be they environmentalists ready to spike trees in order to injure forestry workers or Jewish ultra-orthodox extremists willing to blow themselves up in Jerusalem. We also need to keep in mind that terrorism and urban guerrilla are the strategy of the weak. As I wrote in my book, Brilliant Manoeuvres, it “stems from a realization the force one is commanding is incapable of highly coordinated, and highly damaging offensive action.” Security consultancy and analysis firm STRATFOR points out that the “lone wolf” approach to Jihadism is actually mostly a failure for extremist Muslims intending on creating havoc in the West. It comes from a realization that they are unable to launch destructive and coordinated attacks without exposing themselves to extreme risks of mission failure.

When a crisis hits, it’s time to think, even if hastily, not to panic and run around responding to popular appeals to “do something, anything.” We often have to weigh a range of unsavoury options in order to select and implement a “least bad” solution. The danger with overreacting to terrorism is that we impose so many restrictions on civil liberties and access to democratic institutions that the terrorists get a political and social response that is out of all proportion to the actual risks.

When we’re talking about health risks, the danger is that we overreact while we ignore or tolerate much more damning behaviours in our own back yard. Reasonable measures to prevent and mitigate contagion from Africa are one thing. But meanwhile, there are incipient outbreaks of easily preventable and controllable diseases right here, and they don’t come from Africa.

Richard Martin is a Master Strategist and Leadership Catalyst. Richard brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2014 Richard Martin. Reproduction and quotes are permitted with proper attribution.

I have been focusing on each of the 10 leadership principles I learned as an officer in the army. This the 10th of these principles.

  1. Remember that people aren’t mushrooms. They don’t grow better in the cold, damp, and dark. Be ruthlessly honest and open about the real situation.
  2. Ensure everyone understands the mission and end state, so they can exercise their initiative when the inevitable changes occur.
  3. Assume that there will always be friction in the execution of plans and procedures and work to minimize it.
  4. Provide ongoing feedback and status updates so people know what is going on.
  5. Inform your followers and other stakeholders of important information they need to know.
  6. Inform people on a “need to know” basis.
  7. Make regular rounds “at the front” and ask people for their opinions, what’s happening, and their understanding of the situation.
  8. Correct mistakes and misinterpretations quickly and effectively.
  9. Kill rumours ruthlessly and quickly with accurate information.
  10. Be prepared to exploit successes and breakthroughs.

Richard Martin is a Master Strategist and Leadership Catalyst. Richard brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2014 Richard Martin. Reproduction and quotes are permitted with proper attribution.

I have been focusing on each of the 10 leadership principles I learned as an officer in the army. This the 9th of these principles.

  1. Practise new procedures and for new types of operations if at all possible.
  2. Conduct regular after action reviews and seek to incorporate lessons learned.
  3. Develop or incorporate complementary competencies within your team or organization.
  4. Make sure everyone understands fully the mission, intent and plan before going into action.
  5. Provide training or education for individuals and groups if they haven’t done it before or they don’t current have all the qualifications.
  6. Give your subordinate leaders a certain freedom action to accommodate individual and team differences.
  7. Encourage moderate levels of internal rivalry and competition.
  8. Monitor morale, mood, and cohesion closely.
  9. Work on continuous and never-ending improvement.
  10. Be generous in praise and quick to correct mistakes or misinterpretations.

Richard Martin is a Master Strategist and Leadership Catalyst. Richard brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2014 Richard Martin. Reproduction and quotes are permitted with proper attribution.

I have been focusing on each of the 10 leadership principles I learned as an officer in the army. This the 6th of these principles.

  1. Get out of your office and talk to your followers, colleagues, and other stakeholders.
  2. Ask your followers about themselves.
  3. Have a regular “platoon commander’s hour.”
  4. Every once in a while get in the “snake pit” and answer questions from your followers.
  5. Ensure your followers have the best training, professional development, leadership and resources they need to carry out their missions.
  6. Ensure your followers’ creature comforts are reasonable and taken care of.
  7. Ensure fairness and reasonable equivalence in privileges and amenities across your team or organization.
  8. Provide regular feedback.
  9. Monitor the mood, morale, and cohesion of your team or organization.
  10. Care about the person, not just the position.

Richard Martin is The Master Strategist and Leadership Catalyst. Richard brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2014 Richard Martin. Reproduction and quotes are permitted with proper attribution.

This week I’ve decided to provide a diagram which shows the distinct phases and requirements of leadership before, during, and after a crisis hits.

Leadership Action Framework

Richard Martin is The Master Strategist. An expert on strategy and leadership, Richard brings his military and business leadership and management experience to bear for executives and organizations seeking to exploit change, maximize opportunity, and minimize risk.

© 2014 Richard Martin. Reproduction and quotes are permitted with proper attribution.