Posts Tagged ‘Management’

One of the most important lessons I learned as a young army officer was that it’s more important to give followers what they need than what they want. Yes, it can be good to offer rewards and compliments. But it’s much more critical that followers and others under a leader’s authority receive what they need. And what they need is solid, competent leadership; a realistic understanding of the situation, including opportunities, threats, strengths, AND weaknesses; honest feedback to improve and change for the better; and, finally, resolve and resilience.

However, this philosophy doesn’t just apply to leadership. It is also fundamental to the client relationship. We’ve all heard the bromide to the effect that the “customer is always right.” Well, actually, no! The customer isn’t always right. Imagine going to see a dentist and saying, “I don’t want that cavity filled because it might hurt too much.” We all have to hear and undergo something unpleasant or disruptive at some point, even if we’re the customer. The provider’s job is to give sound advice that is in the client’s best interest, even if the latter doesn’t like to hear it. And that takes leadership, too!

Richard Martin is The Force Multiplier. He brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

There is no truth to the belief that great leaders are born that way and that you can’t really develop or acquire the competencies for leadership. This belief stems from a self-limiting, fixed mind set. The first leadership principle—to achieve professional competence—tells us what to achieve, the second leadership principle—to appreciate one’s strengths and limitations and pursue self-improvement—tells us how to achieve it.

The growth mind set is essential for learning, growth, and development in any field of endeavour, and certainly this is the case for leadership. We grow by challenging ourselves and overcoming resistance and obstacles. The growth mind set as applied to leadership consists of what I call the Four Pillars of Leadership Excellence. These encompass the goal of development (objective standards), the power of example (role models), the understanding of objective performance and behaviour (self-knowledge), and the subjective awareness of performance and behaviour in action (self-awareness).

One of the most powerful concepts for leadership development is the “learning curve.” Learning occurs over time as we invest resources and effort in acquiring and honing new knowledge and skills. Learning starts when we become aware of a need for improvement or the potential to move to a new level. Learning itself is a cyclical process based on feedback. We need to act in order to generate results that we can then observe and assess against indicators. We therefore need objective standards and role models to emulate and to measure our progress. Prudent, calculated risks are the fuel of development. If progress is to continue on the road to development, then the learner must jump to a higher learning curve.

Just like an army on the offensive, you need a clear objective and mission. You also require a deep appreciation of your strengths so you can leverage them to the hilt, complemented by a realistic appraisal of your limitations so you can overcome or mitigate them. Your most powerful strength is your personal center of gravity. From the perspective of leadership, strengths can be any particular skills, attitudes, or elements of knowledge. Personality or character traits can also be strengths, as well as natural proclivities or talents, such as intelligence, visual and spatial abilities, and sociability. Strengths come at the intersection of things you do quickly and easily, you’re trusted and recognized for, and you’re passionate about. Once you’ve identified your center of gravity, you must then exploit it as much as possible, in concert with your other strengths, so you can achieve maximum efficiency and effectiveness as a leader.

It’s not enough however to play offence. You must also be able to manage your limitations and weaknesses so they don’t overwhelm your strengths and make you ineffective. I talk about managing limitations, because it’s probably impossible to eliminate them completely. All we can realistically do is contain them and mitigate their effects so they don’t hinder us excessively. I call this playing defence, because we don’t always have the initiative or the luxury to concentrate on all areas at once.

Techniques to Energize Your Leadership Development

  1. Adopt and nurture the growth mindset.
  2. View your successes and failures as feedback for learning.
  3. Study the objective standards of your field, profession or organization.
  4. Observe and emulate positive role models.
  5. Acquire self-knowledge to assess your leadership against objective standards.
  6. Develop self-awareness so you can witness your behaviour, thinking, and performance on a moment-to-moment basis and adjust these accordingly.
  7. Create a vision of how you wish to lead in the future, and then determine what competencies and traits you will need to achieve that vision.
  8. Assess your past performance as a leader so you can draw lessons learned for now and the future.
  9. Identify where you are on the learning curve for the particular competencies you need in leadership. Are you at the initial awareness stage, making rapid progress, reaching diminishing returns, plateauing, or in decline? What is needed to move to the next stage of leadership competence?
  10. What is the next learning curve for you? What are the most likely risks and opportunities you face when making the leap to the next curve?
  11. What are your top leadership strengths and your center of gravity? Develop a strategy to exploit your center of gravity.
  12. What are your top leadership limitations and vulnerabilities? What is your strategy to manage these limitations, depending on the situation and the people you are leading?

Richard Martin is a Master Strategist and Leadership Catalyst. Richard brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

I just read an article in the Globe and Mail about how to manage so-called “Millenials.” Never has so much navel gazing led to such hot air with so little logic or evidence to back it up. But other than that I don’t feel strongly about it…

The problem I see with the whole Gen-X, Gen-Y and other assorted generation alphabet soup claims is that they are based on (re)discovering things that have always existed. Young people today supposedly need meaningful work and only respond to good leadership. When was it ever different? And moreover, isn’t that what all people want, at least in some measure?

As an officer in the Canadian Army from 1985 to 2006, I saw a transition to more meaningful and transformational leadership, but it applied to everyone, not just Gen-Xers and Gen-Yers. Someone in their forties or fifties was no more accommodating of incompetent leadership and asinine work than someone in their teens, twenties, or thirties. I know I always wanted meaningful work and a sense of belonging.

Anyone who has read Plato will know that elders have been harping about the supposed lack of respect for authority or their impatience with traditional ways of doing things of the younger generations since at least the 5th century BC. And it’s been going on ever since. Remember the Monty Python skit about the “Young People Today”? It came out in the early 70s, before they’re were Millenials, or Generation Alphabet Soup.

And what about all those previous generations of dreamers and rebels who wanted to change society and intergenerational relations? Weren’t they looking for meaningful work, a sense of belonging, and other intrinsic motivations? Didn’t they respond to competent, transformational leaders who sought to influence them through intrinsic motivation, the power of example, and challenging goals and responsibilities?

The sooner we get off this generational hobby horse, the sooner we can get back to sound principles of leadership, which I’ve written about extensively. People of all ages, backgrounds, and cultures respond to inspirational and competent leadership no matter what the circumstances. No one likes to follow an incompetent leader, except perhaps out of pure curiosity. I know, I’ve had the practical experiences leading soldiers and civilians, business people and managers, around the world in all environments.

Richard Martin is a Master Strategist and Leadership Catalyst. Richard brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

Call this concentration of force, a key principle of war and strategy.

  • What strategies, initiatives, tactics are getting results?
  • How can you reinforce these to seize and maintain the initiative over detractors and competitors?
  • What are you doing now that is not getting results and that is taking up significant results?
  • Are these activities worth continuing because you’ve only just started them, or have you been putting in significant effort for piddling results?
  • What would be the impact of cancelling or transferring these activities in order to free up the resources so you can focus them on the successful initiatives and incursions?

Richard Martin is a Master Strategist and Leadership Catalyst. Richard brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

Last week Target announced that it was shutting down completely its Canadian operation, all 133 stores, and taking a $5.4 billion writedown. What was originally supposed to be the beginning of a glorious international expansion has turned into a lesson in humility and hubris. There was a lot of talk of how they had poor merchandising, high prices, lack of stock, etc etc. This is all true, but the main cause of this was arrogance. They appeared to think they could launch across Canada en masse without learning about the market(s), building a solid supplier network and logistics, and experimenting to adapt to the Canadian marketplace and competitive dynamic.

A military force that’s fixing to cross a major obstacle into new territory always starts with a bridgehead. The aim is to secure a foothold that can be defended and to build up strength and supplies of fuel and ammunition. Only when you’ve done so successfully do you extend the beachhead by probing and seeking gaps in the enemy defenses. You can then attempt a breakout. We can’t be sure Target would have been ultimately successful, but if they had started with a few stores in various parts of the country, experimented, generated experience and lessons learned, and only then tried to expand in phases, they would probably have done a lot better and would still be expanding instead of retreating humbly back to their home base in the US.

I’m never too busy to discuss your needs or those of anyone else you feel may benefit from meeting or talking to me. So feel free to contact me at any time!

Richard Martin is a Master Strategist and Leadership Catalyst. Richard brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

Step 5 in the Battle Readiness Procedure we’ve been covering is Rehearsal and Preparation. The key to this step is to ensure everyone knows the plan and what role they have in it. Military leaders are taught to give their direction and plan using the SMESC format:

S–Situation: What is the friendly and enemy situation? What is the lay of the land, the climate and weather, etc?
M–Mission: What is the essential role of the team or organization in the higher unit’s plans?
E–Execution: How will the mission be achieved? What are all the moving parts, the tasks of each element, and the resources they have to achieve their part of the plan?
S–Support & Logistics: What are the special supply and logistical arrangements to support the overall plan, including personnel and medical support?
C–Command, Control & Communications: What is the chain of command and succession? Are there special communication and control measures (including codewords, etc)?

Rehearsals and practice runs are the key to ensuring everyone fully understands their own role(s) as well as those of others in the unit. There are many forms of practice and rehearsal, from “chalk talks,” to war games to full dress rehearsals to get all the parts of the machine synchronized and in full working order.

I’m never too busy to discuss your needs or those of anyone else you feel may benefit from meeting or talking to me. So feel free to contact me at any time!

Richard Martin is a Master Strategist and Leadership Catalyst. Richard brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2014 Richard Martin. Reproduction and quotes are permitted with proper attribution.

Step 4 in the Battle Readiness procedure we’ve been examining is the estimate and plan.

  • The estimate is a sequential process for assessing the situation and determining key factors, options, and consequences of actions (friendly and enemy). The result of the estimate is a plan.
  • This might seem a bit obvious, but the estimate always starts with a clear understanding and statement of the AIM. You have to know your objective before you can analyze your courses of action and decide on the best one. Omitting the aim is ALWAYS the biggest mistake people make.
  • The key factors to consider in formulating options and plans are:
    • Climate & weather (social, economic, and political environments)
    • Enemy (competitors, big and small, old and new)
    • Terrain (markets)
    • Friendly forces (products and services)
    • Time & space (when, where, how long)
    • Speed & surprise
    • Resources at your disposal (and any gaps)
    • Logistics & support
    • Command, control, communications (who’s in charge, etc.)
  • Generate different courses of action, both for you and for COMPETITORS and other STAKEHOLDERS (whether supportive or hostile). Select the optimal course of action.
  • Your plan should be based on the optimal solution to achieve your aim. Discarded or sub-optimal courses of action (friendly and enemy) may provide input for contingency planning and risk management.

I’m never too busy to discuss your needs or those of anyone else you feel may benefit from meeting or talking to me. So feel free to contact me at any time!

Richard Martin is a Master Strategist and Leadership Catalyst. Richard brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2014 Richard Martin. Reproduction and quotes are permitted with proper attribution.

We’ve been looking at the 6 steps in the simplified “battle procedure” for business. So far we’ve covered steps 1 and 2, respectively: warning and time estimate. This week we cover step 3, reconnaissance.

Reconnaissance is the act of seeking out new information or confirming existing assumptions and knowledge in order to decide on the best course of action for future operations. Reconnaissance is so valuable because it allows us to question the hypotheses that have guided us to that point. For instance, you may consider launching an attack on an enemy position by going through an unfamiliar area. However, you need to send scouts to confirm that the route provides good cover, is passable to your forces, and will give you the element of surprise. The last thing you want is to take a route to your objective and find upon doing so that it is impassable to tanks or you come under enemy ambush.

You can and must apply the same logic to your business strategies and tactical plans. Say you want to launch a product or service in new geographical market. It helps to scout out the terrain ahead of time to determine the following:

  • Are there competitors?
  • What do they offer?
  • What is the nature of buyers, their needs, their wants?
  • Are there government regulations you must be aware of?
  • Do you have the resources to establish a bridgehead in hostile territory?
  • Are there potential allies who can help you succeed in this terrain?
  • What is the weather (i.e. economic and social environment) like?
  • What are the threats and opportunities?

I’m never too busy to discuss your needs or those of anyone else you feel may benefit from meeting or talking to me. So feel free to contact me at any time! Ask me about my new “Battle Procedure Briefing” for business.

Richard Martin is a Master Strategist and Leadership Catalyst. Richard brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2014 Richard Martin. Reproduction and quotes are permitted with proper attribution.

Now is the time to get ready for battle!

And you don’t have to go in blind. Why don’t you call on the best strategist to give you the edge you need?

Richard Martin served as an infantry officer for 21 years in the Canadian Army.

He is the expert in applying military wisdom and know-how to winning business and organizational battles.

Richard shows you how to apply the fundamental principles of military strategy and leadership: manoeuvre and discipline.

Richard will lead a real, honest to goodness BATTLE PROCEDURE BRIEFING for you and your team that will propel you to victory!

“Did you know that an infantry battalion only needs about 3 to 4 hours of prep and planning time to be battle ready? What are you waiting for to get the same benefits for your outfit?” – Richard Martin

Duration: 3 to 4 hours, at your location

Investment: variable depending on needs and objectives of client

Contact me right away to see if you have what it takes!

Richard Martin, The Leadership and Strategy Catalyst, Alcera Consulting Inc.

514 453-3993

Richard.Martin@alcera.ca

http://www.alcera.ca

Check out Richard on video: http://www.alcera.ca/en/videos-teleconferences.php

Richard Martin is the author of Brilliant Manoeuvres: How to Use Military Wisdom to Win Business Battles

Brilliant Manoeuvres is Sun Tzu’s Art of War combined with Drucker’s The Effective Executive.”

— Alan Weiss, PhD, Author of the bestselling Million Dollar Consulting

The agenda and content may vary according to the client’s objectives, Richard’s professional opinion and experience, or the exact nature of the situation under assessment. While the procedure is important, it is also critical that strategic and tactical conditions guide the process. Richard has the expertise and discipline to keep the team on track with a systematic approach.

Note: Battle-dress not required… 😉

Pour mieux préparer vos troupes à votre prochaine offensive, faites donc appel à… un militaire !

Richard Martin a servi comme officier des Forces canadiennes pendant 21 ans et y a acquis une très grande expérience en matière de leadership et de stratégie militaire.

Il applique à l’entreprise les vertus essentielles qui font la force des armées : la rigueur et la discipline. Richard Martin forme et entraine les équipes de direction avec les méthodes qui engendrent des bons résultats et font gagner des batailles !

Il animera pour votre équipe de direction un véritable BRIEFING DE PRÉPARATION AU COMBAT qui conduira votre entreprise à la victoire…

« Sachez qu’un bataillon de 750 personnes peut se préparer et se positionner pour une opération de combat en aussi peu que 3 à 4 heures. Qu’attendez-vous pour en faire autant avec votre équipe de direction et mettre votre entreprise sur un pied de guerre ? » – Richard Martin

Durée : 3 à 4 heures, à vos bureaux

Coût : devis sur demande, selon objectifs à atteindre

Inscrivez votre entreprise IMMÉDIATEMENT !

Communiquez avec Claude Janet, pour Richard Martin, Président, fondateur, ALCERA, Conseil de gestion Inc.

T : 514 453-3993

claude.janet@alcera.ca

http://www.alcera.ca

Vidéos disponibles sur : http://www.alcera.ca/fr/videos-teleconferences.php

Richard Martin est l’auteur de « Brilliant Manoeuvres: How to Use Military Wisdom to Win Business Battles ».

Brilliant Manoeuvres is Sun Tzu’s Art of War combined with Drucker’s The Effective Executive.”

— Alan Weiss, PhD, Author of the bestselling Million Dollar Consulting

Les étapes et le contenu peuvent varier selon les objectifs de l’entreprise/organisation, l’avis professionnel et l’expérience de Richard Martin ou encore les besoins du moment. Il faut surtout se laisser guider par la réalité stratégique ou tactique et non pas juste suivre un procédé rigide. Richard Martin a l’expertise, la discipline et la rigueur pour vous guider dans cette opération délicate.

Attention! Le port de l’uniforme n’est pas exigé… 😉