Posts Tagged ‘Management’

The answer is an unequivocal YES! It IS possible to create a plan of action in a single day, whether individually or as a team. You require focus and discipline to develop the following, which I call the 6 Ms of planning:

Mission – What is the unique value you bring to your clients and the marketplace?

Markets – What do you offer? To whom do you offer it? When do you offer it? Why do you offer it? Where do you offer it?

Mass – What is your key strength, your centre of gravity? What is your main effort to leverage it and what do you need to STOP doing in order to free up the ressources to do focus on it?

Manoeuvres – What are the specific actions you must take to achieve your aim? Who does what, when, where, why, with whom, and with what ressources?

Morale – Do you believe in your mission and vision? Do you have a will to succeed no matter what? What non-material limitations must be taken into consideration in your plan?

Marketing – What is your strategy and plan to reach out to your clients with your offers? How will you go about doing this?

Whether you need to come up with a strategy, an operational plan, or a tactical plan, I can help you get it done in a single DAY!

© 2016 Richard Martin. Reproduction and quotes are permitted with proper attribution.

  • There are three types of competence: knowledge, skills, and attitudes.
  • People want to follow leaders who are competent and able to lead them to victory and
    achievement.
  • The Leadership Competence Pyramid has three levels: management, inspiration, and change.
  • Management often gets short shrift or is seen in opposition to leadership, but it is an integral
    part of a leader’s competence toolkit.
  • The idea that you can be an effective leader while being a so-so manager is a myth. Leaders
    must be effective at planning, organizing, directing, executing, and controlling.
  • Knowledge is fairly easy to acquire, but what differentiates truly competent leaders is the
    ability to perform at and beyond expectations. This requires diligent and constant practice and
    skill development.
  • You need a growth mindset and a commitment to learning to lead and to develop your
    leadership competencies.
  • We can’t earn the respect and confidence of followers, peers, and superiors, unless we believe
    in ourselves and are truly committed to growth and improvement.
  • We need self-respect and self-efficacy to overcome the roadblocks to becoming truly effective
    leaders.
  • Confidence and respect are built over time by competent performance of our duties as leaders.

Richard Martin is The Force Multiplier. He brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

I’ve developed the following model to guide leaders in when and how to be decisive, delegative, consultative, or participative.

Decisive-Participative Matrix
I’m never too busy to discuss your needs or those of anyone else you feel may benefit from meeting or talking to me. So feel free to contact me at any time!

Richard Martin is The Force Multiplier. He brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

There was an article in the Wall Street Journal a few days ago about how Walmart has decided to provide more training and development for its employees, especially those that are just starting out. This is a welcome development, as companies often fail to provide the most basic skills and knowledge to allow their employees to do a good job. This is particularly the case in the retail sector, and it is compounded by the high turnover.

Walmart has adopted the motto “I know. I can. I will.” This is another way of describing the three types of competencies. I know refers to the knowledge requirements of a job. I can refers to the skills requirements. I will refers to the attitudinal requirements. With my own clients, I tell them that all tasks, functions and responsibilities can be broken out into the KSA scheme that I learned in the army. Knowledge is WHAT the person needs to know to do the job or task. Skills are HOW the person will do the job or task. And Attitudes are WANTING to do the job, and do it well.

Whenever you’re confronted with the need to identify and develop competency requirements, it helps to break these out as follows: What knowledge is needed and by whom? How will the knowledge be applied in practice? What attitude is required to apply these skills and do a good job?

I’m never too busy to discuss your needs or those of anyone else you feel may benefit from meeting or talking to me. So feel free to contact me at any time!

Richard Martin is The Force Multiplier. He brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

Rehearsing plans and scenarios and practising future actions give a foretaste of your thoughts, emotions, and behavior as well as those of competitors, clients, and other stakeholders.

These techniques give you greater presence of mind once you go into action. They help you develop a baseline against which to compare your eventual performance. You can rehearse mentally or through simulated interactions with others. High-level athletes do such “visioning” to get into the right mindset before performing.

In the military, rehearsals are built into planning and battle preparation procedures at all levels. There are various approaches, such as war games, “chalk talks,” “walk throughs,” tabletop exercises, and many others.

Here is what you can do:

  • Imagine at least three different scenarios and their potential consequences.
  • Picture the events or interactions, their surroundings, actors, possible action-reaction-counteraction sequences, decisions, obstacles, and outcomes.
  • Develop “what if” contingency plans to deal with these.
  • Practise the words you will use and your behavior; try to predict the emotions that will arise when you are in the situation.
  • Consider how you will react in each step of the scenario.
  • You can do this alone, with one other person, or with your entire team.

I’m never too busy to discuss your needs or those of anyone else you feel may benefit from meeting or talking to me. So feel free to contact me at any time!

Richard Martin is The Force Multiplier. He brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

Military leaders learn to “put troops to task” when they are making their battle plans. In simple terms, you may want something to happen, but unless you assign specific tasks and responsibilities to people, along with resources and timelines, things are likely not to get done. So, unless you believe your followers are capable of mind-reading, or you believe in miracles, make sure they know what you expect of them.

  • Specify your overall aim so people know what you want to achieve.
  • Identify key roles and functions.
  • Assign these to specific individuals with clear responsibility to achieve concrete, measurable outcomes.
  • Assign ressources and ask those you’ve tasked to ensure these are sufficient. Tell them to analyze their options and request additional ressources if required.
  • Confirm understanding of your outline plan and key responsibilities.
  • Have them brief their plans back to you so you know they are doing what you want them to.
  • Have them coordinate details amongst themselves and inform you of any major impacts on the overall intent and plan so you can modify if needed.
  • Detail constraints (thou shalt) and restraints (thou shalt not) so they know their “limits of exploitation.”
  • Always end your meetings or planning sessions with a record of decisions, assigned tasks and responsibilities, and next actions/events/milestones.
  • Talk with your immediate subordinates’ followers so you know if they have understood the tasks of the team and can execute them.

I’m never too busy to discuss your needs or those of anyone else you feel may benefit from meeting or talking to me. So feel free to contact me at any time!

Richard Martin is The Force Multiplier. He brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

You might find this hard to believe, but SIMPLICITY is actually a key principle of military strategy and tactics. Complication increases the probability of friction, and friction increases the chances of failure, or massive confusion.

How do you know you’ve achieved simplicity? Simple: People can readily explain things back to you in their own words without error or misunderstanding. Whether it’s your overall intent, vision, mission, or detailed plans, ALL of your employees should be able to respond to the questions, “What are we doing here and what is your part in it? What happens if you can’t fulfill your part of the plan?” In business terms, this also includes the ability to quickly articulate how the client is better off by buying your products or services or doing business with you.

Here are some quick tips to keep things simple:

  • Give people your overall intent and tell them WHAT you would like them to contribute and WHY it’s important.
  • Let them figure out the best WAY to achieve their tasks and outcomes.
  • Focus on outcomes, not inputs.
  • Follow the rule of three: Only rarely should you give more than three major tasks or outcomes to someone. Limit their span of responsibility and control to three subordinates.
  • Break complex plans and tasks into smaller pieces and assign them to separate teams and leaders. Apply the rule of three.
  • Assign clear lines of authority and responsibility. Ensure people are accountable.
  • Assign major resources to teams and leaders but let them figure out and coordinate the details.

I’m never too busy to discuss your needs or those of anyone else you feel may benefit from meeting or talking to me. So feel free to contact me at any time!

Richard Martin is The Force Multiplier. He brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

I was recently discussing different approaches to strategy formulation and implementation with my good friend Phil Symchych. Phil is an expert in wealth building for owners of mid-market enterprises. When I presented some of the military principles of strategy, Phil enthusiastically endorsed them and encouraged me to create an approach around the four most important ones.

As a result, I’ve just developed a quick and easy model for applying military principles of strategy and tactics to achieve business success. I’m calling this new model, MOME. It stands for Morale, Objectives, Mass, and Economy. Naturally, I’ve leveraged these principles with my near decade-long experience of applying this philosophy to help businesses grow and prosper in the face fierce competition and rapidly changing wants and needs. Let’s look at each in turn and then at some of the ready applications for the model.

Morale. Military strategists and leaders have long known that MORALE is THE critical human factor in war and conflict. However, it is also foundational for business and strategy. The simplest definition of morale is the “will to victory.” It is the willingness to make sacrifices, persevere, and focus on achieving one’s aims despite setbacks, obstacles, and opposition. Morale is driven by the quality of leadership, the mission, and vision of the organization, and the level of engagement of employees and members to its foundational principles and goals.

Objectives. All military strategists agree that selection and maintenance of the aim is THE most important of all the principles of war and conflict. You need a clearly articulated end state—what does victory or success look like—as well as a specific and concrete mission to get everyone aligned and working to the same end. Moreover, when you communicate these throughout the organization, telling people what outcomes to achieve and not how to achieve them, they become motivated to use their initiative and leadership to overcome obstacles and adapt on the fly to the inevitable changes in situation and conditions. This is why a business needs a concrete vision of where it is heading as well as an engaging mission for customers and employees. The important thing is to be as concrete as possible and to operationalize the vision into a hierarchy of subordinated goals and missions to maximize alignment and focus at all levels of the organization.

Mass. In the British and Canadian military, this principle is known as concentration of force, mainly because they are small forces. But in the US forces and other large forces, they simply come right out and talk about MASS. The fundamental point here is that you must put your money where your mouth is. You have to concentrate for the “big push” or main effort so you attain your objectives as quickly and efficiently as possible. Businesses must be aware of their strengths and weaknesses and focus them to out-manoeuvre competitors in order to offer greater value for targeted customers.

Economy. This is the flip side of mass and concentration of force. There are never sufficient resources to accomplish everything that you want. You have to prioritize. In fact, the best definition of economy is the one developed by economists: Economy is the allocation of scarce resources that have alternative uses. You may have to take a defensive or maintenance posture in some areas of your business so you can free up the resources to invest in the business lines where you want to be on the offensive. By the same token, you have support your objectives and lines of advance with adequate logistical and financial means. There is also the “economic” and financial aspect of your strategy. Whatever you decide to do, it has to be “economical” in the sense of presenting a strong and valid business case.

To see how the MOME model applies in practice, let’s look at the example of an acquisition:

  1. How will this affect MORALE and other group factors in the acquiring company and the acquired? Does this change the combined units’ fundamental mission? Who will stay on and who will be let go?
  2. What are the OBJECTIVES of the acquisition or merger? Have these been clearly articulated and communicated to all stakeholders? What outcomes are you expecting? Are they realistic or more like wishful thinking?
  3. Will the acquisition allow you to generate more MASS for high-growth opportunities or are you just throwing good money after bad? Is this just an ego trip or is it a viable opportunity? What is the main effort of the acquisition process and what are the supporting actions? What is your plan to out-manoeuvre and surprise your competitors, and to apply your center of gravity—i.e., your key strengths—to achieve your objectives?
  4. What are the ECONOMICS of the plan? Where do you need to ECONOMIZE in order to free up lower priority resources so you can create mass on the main effort? How will you prioritize these resources and what are the supporting functions and tasks?

These are just some of the specific questions your plan and strategy must answer so you can create the conditions for success and victory. You can’t leave anything to chance, and where there are uncertainties, you have to guard your flanks and rear areas with sound risk management.

How do YOUR strategy and plans measure up to the MOME model? How is morale in your company? What are your objectives? Do you have mass? Are you economizing in the right areas, and what are the economics of your business? I can help you answer these questions.

I’m never too busy to discuss your needs or those of anyone else you feel may benefit from meeting or talking to me. So feel free to contact me at any time!

Richard Martin is The Force Multiplier. He brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

The Canadian Broadcasting Corporation just released its report by an outside investigator into star radio host Jian Ghomeshi’s execrable behaviour. Beyond confirming that Ghomeshi was a class A a__hole, we’ve also learned that managers knew about it and did mostly… nothing.

This is not an HR problem. It’s a leadership problem, a management problem, an ethical problem! Leaders set the ethical tone of an organization. What they accept will be deemed acceptable; what they reject, will be deemed rejectable. Poor leadership breeds poor management and poor leadership, and it also breeds questionable actions.

I call this the “license principle.” Leaders provide a license for certain types of behaviour and attitudes, even if they don’t act that way themselves. Refusing to deal with a workplace bully like Ghomeshi just because he’s a star provides a license to others to act in the same manner and fails to protect those that are the target of the bully’s ire.

A fundamental leadership principle that I learned in the Army requires that leaders care for the welfare of subordinates and followers. CBC management failed in this mission while tacitly encouraging bullying and favouratism.

Richard Martin is The Force Multiplier. He brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty. 

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

One of the most important lessons I learned as a young army officer was that it’s more important to give followers what they need than what they want. Yes, it can be good to offer rewards and compliments. But it’s much more critical that followers and others under a leader’s authority receive what they need. And what they need is solid, competent leadership; a realistic understanding of the situation, including opportunities, threats, strengths, AND weaknesses; honest feedback to improve and change for the better; and, finally, resolve and resilience.

However, this philosophy doesn’t just apply to leadership. It is also fundamental to the client relationship. We’ve all heard the bromide to the effect that the “customer is always right.” Well, actually, no! The customer isn’t always right. Imagine going to see a dentist and saying, “I don’t want that cavity filled because it might hurt too much.” We all have to hear and undergo something unpleasant or disruptive at some point, even if we’re the customer. The provider’s job is to give sound advice that is in the client’s best interest, even if the latter doesn’t like to hear it. And that takes leadership, too!

Richard Martin is The Force Multiplier. He brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.