Posts Tagged ‘crisis leadership’

We seem to live in an era when words are more like bullets—a way to injure and defeat others, to get one’s own way—than a way to communicate in a genuine manner, seeking understanding, insight, and mutual respect.

As I write this, the Paris climate summit is underway. We have just about all the countries in the world represented and we’re told this is the “last chance” to “save the planet.” Last chance. Really? Save the planet? I would think the planet doesn’t need us to “save” it. But, like the gospel inspired song said of That Lucky Old Sun, the earth will surely go on rolling around heaven all day. We may be in danger of disrupting our habitat or of damaging it beyond repair (that remains to be seen), such that we, as a species might be endangered. However, a cursory review of earth’s evolution over geological eons will show that it’s been through much worse before and life has gone on.

The zeal with which enviro-enthusiasts (or should I say fascists?) are claiming that it’s our last chance to keep the planet’s temperature from rising by more than 2 degrees is more religious than scientific. The same can be said of the attempts to claim a scientific consensus, as if scientists all agree with everything that’s claimed about environmentalists.

There may be a scientific consensus about the law of gravity, or evolution through natural selection, because the empirical evidence is overwhelming in favour of those theories. I doubt there is even close to the same level of agreement within the climatological community, which is really the only one that counts scientifically. And yet we keep hearing that 95 % of scientists, or whatever the figure is, believe that global warming is a reality. That may be the case, but being a scientist doesn’t automatically qualify someone to judge the validity of scientific theories outside their field of expertise. Just talk to medical doctors with different specialties to see how divergent the knowledge, skills, and judgment are on any particular illness or condition to realize how important these specialized competencies are to coming to a proper diagnosis and prognosis, much less the best treatment plan.

I’m not necessarily a skeptic about climate change and human-caused warming. However, there has been too much environmental change over the eons on earth to claim any kind of stasis in the matter. After all, what caused the end of the most recent ice age 10 or 12 thousand years ago? Perhaps the woolly mammoths and giant ground sloths were expelling too much methane as they chewed their cud. And what caused the planet to plunge into a deep freeze 130 thousand years ago when the current ice age started?

On the other hand, I am a skeptic when it comes to claims that “the science is settled.” Moreover, I find the current climate (pun intended) against questioning this so called common sense consensus to be a dangerous trend. It’s also very convenient for those with a statist centralizing agenda who wish to restrain economic growth and capitalism, because they claim they are the cause of global warming, at least indirectly. How convenient that there be a such an apocalyptic menace for our collective well-being. Nothing less than total war is needed to combat impending doom. And in war, all manner of propaganda and control mechanisms are warranted to defeat the common enemy. Many of the poorest countries in the world are already clamoring for a transfer of wealth from the wealthy countries to pay for African wind farms and human scale solar power units. After all, nothing should be excluded in order to “save the planet,” because this is our “last best chance.” Once again, I’m not arguing against such a wealth transfer (although there are good arguments against one). But I don’t think that haranguing people into feeling guilty is the correct way to go about it.

The use of language as a weapon and words as bullets is just as pernicious in other areas. Activists—or should I say bullies—at the University of Ottawa have gotten management to discontinue free yoga lessons for handicapped people on the grounds that yoga is “cultural appropriation.” In other words, they claim that you can’t use any idea or activity that comes from another culture if that culture was at one time subjugated by another. Presumably, the reference is to British imperialism in India. Is it okay to have Indian cuisine, or Chinese food? Can we Zumba, or do the limbo? After all, they come from Latin America and the Caribbean, originally all slave societies.

Just to be egalitarian, I don’t think war mongers come off any better. The Islamist inspired attacks in Paris, the Middle East and anywhere else are horrible and the Jihadist threat must be met militarily and politically with appropriate means and strategy. But I don’t think we’re in a “war on terror” any more than we’re engaged in wars on inequality, cultural appropriation, climate change, or global capitalism.

Language and words should help us understand and think better, not separate us into sloganeering tribes with faith-based creeds and intolerant beliefs. After all, words aren’t bullets.

Richard Martin is The Force Multiplier. He brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

I’ve developed the following model to guide leaders in when and how to be decisive, delegative, consultative, or participative.

Decisive-Participative Matrix
I’m never too busy to discuss your needs or those of anyone else you feel may benefit from meeting or talking to me. So feel free to contact me at any time!

Richard Martin is The Force Multiplier. He brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2015 Richard Martin. Reproduction and quotes are permitted with proper attribution.

Now is the time to get ready for battle!

And you don’t have to go in blind. Why don’t you call on the best strategist to give you the edge you need?

Richard Martin served as an infantry officer for 21 years in the Canadian Army.

He is the expert in applying military wisdom and know-how to winning business and organizational battles.

Richard shows you how to apply the fundamental principles of military strategy and leadership: manoeuvre and discipline.

Richard will lead a real, honest to goodness BATTLE PROCEDURE BRIEFING for you and your team that will propel you to victory!

“Did you know that an infantry battalion only needs about 3 to 4 hours of prep and planning time to be battle ready? What are you waiting for to get the same benefits for your outfit?” – Richard Martin

Duration: 3 to 4 hours, at your location

Investment: variable depending on needs and objectives of client

Contact me right away to see if you have what it takes!

Richard Martin, The Leadership and Strategy Catalyst, Alcera Consulting Inc.

514 453-3993

Richard.Martin@alcera.ca

http://www.alcera.ca

Check out Richard on video: http://www.alcera.ca/en/videos-teleconferences.php

Richard Martin is the author of Brilliant Manoeuvres: How to Use Military Wisdom to Win Business Battles

Brilliant Manoeuvres is Sun Tzu’s Art of War combined with Drucker’s The Effective Executive.”

— Alan Weiss, PhD, Author of the bestselling Million Dollar Consulting

The agenda and content may vary according to the client’s objectives, Richard’s professional opinion and experience, or the exact nature of the situation under assessment. While the procedure is important, it is also critical that strategic and tactical conditions guide the process. Richard has the expertise and discipline to keep the team on track with a systematic approach.

Note: Battle-dress not required… 😉

Pour mieux préparer vos troupes à votre prochaine offensive, faites donc appel à… un militaire !

Richard Martin a servi comme officier des Forces canadiennes pendant 21 ans et y a acquis une très grande expérience en matière de leadership et de stratégie militaire.

Il applique à l’entreprise les vertus essentielles qui font la force des armées : la rigueur et la discipline. Richard Martin forme et entraine les équipes de direction avec les méthodes qui engendrent des bons résultats et font gagner des batailles !

Il animera pour votre équipe de direction un véritable BRIEFING DE PRÉPARATION AU COMBAT qui conduira votre entreprise à la victoire…

« Sachez qu’un bataillon de 750 personnes peut se préparer et se positionner pour une opération de combat en aussi peu que 3 à 4 heures. Qu’attendez-vous pour en faire autant avec votre équipe de direction et mettre votre entreprise sur un pied de guerre ? » – Richard Martin

Durée : 3 à 4 heures, à vos bureaux

Coût : devis sur demande, selon objectifs à atteindre

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Communiquez avec Claude Janet, pour Richard Martin, Président, fondateur, ALCERA, Conseil de gestion Inc.

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Vidéos disponibles sur : http://www.alcera.ca/fr/videos-teleconferences.php

Richard Martin est l’auteur de « Brilliant Manoeuvres: How to Use Military Wisdom to Win Business Battles ».

Brilliant Manoeuvres is Sun Tzu’s Art of War combined with Drucker’s The Effective Executive.”

— Alan Weiss, PhD, Author of the bestselling Million Dollar Consulting

Les étapes et le contenu peuvent varier selon les objectifs de l’entreprise/organisation, l’avis professionnel et l’expérience de Richard Martin ou encore les besoins du moment. Il faut surtout se laisser guider par la réalité stratégique ou tactique et non pas juste suivre un procédé rigide. Richard Martin a l’expertise, la discipline et la rigueur pour vous guider dans cette opération délicate.

Attention! Le port de l’uniforme n’est pas exigé… 😉

The principles of crisis leadership:

  1. Take full responsibility.
  2. Be visible and in the forefront of action.
  3. Solve the problem.
  4. Make rational decisions.
  5. Lead by example.
  6. Take care of people.
  7. Carefully monitor morale.

Richard Martin is a Master Strategist and Leadership Catalyst. Richard brings his military and business leadership and management experience to bear for executives and organizations seeking to radically improve performance, grow, and thrive in the face of rapid change, harsh competition, and increasing uncertainty.

© 2014 Richard Martin. Reproduction and quotes are permitted with proper attribution.

This week I’ve decided to provide a diagram which shows the distinct phases and requirements of leadership before, during, and after a crisis hits.

Leadership Action Framework

Richard Martin is The Master Strategist. An expert on strategy and leadership, Richard brings his military and business leadership and management experience to bear for executives and organizations seeking to exploit change, maximize opportunity, and minimize risk.

© 2014 Richard Martin. Reproduction and quotes are permitted with proper attribution.

Every year the Institute for Crisis Management in the United States puts out a report on corporate and business crises that made the news in the preceding year. This organization has been tracking such information for over 25 years and it is truly interesting to see how little change there is from year to year in the nature of corporate crises. This knowledge has contributed two of the five “myths” about crises that I’m writing about this month. Here they are:

Myth # 1 – Most crises are caused by factors or the environment outside the company or organization.

Wrong! In fact, it’s the exact opposite. According to ICM, year in and year out, approximately 80% of crises have internal causes. Of these, fully half are caused by management actions and decisions, whereas employees cause the remaining 30% or so. These causes run the gamut from fraud and theft, to poor decision-making, industrial and workplace accidents and hazards, and defective products.

We just have to look at the most recent problems with GM and it’s recall crisis. It turns out that GM cars have been experiencing severe quality and safety problems since about 2000. The reigning corporate culture hindered or prevented the recalls from going forward. Most crises are therefore self-inflicted. Although the vast majority are not necessarily threatening to the public or the organization’s continued existence, this certainly doesn’t help external and internal perceptions. Which leads to the second major myth.

Myth # 2 – Most crises are unpredictable and appear quite suddenly.

Wrong again! And once again it’s almost the exact opposite that is the case. ICM’s data shows that in an average year 60% of all crises are what they refer to as “smouldering.” In other words, the crises don’t just erupt out of nowhere but instead gestate for a certain period of time before crossing a threshold into significance. This means that crises can be predicted and characterized before they become threats. This also means that they can be managed to a certain extent, through various preventive and mitigating measures.

When we combine the data on the causes and development of crises, we can note that almost 50% (80% times 60%) are caused internally and are susceptible to prevention and mitigation before they occur or grow into major problems.

Myth # 3 – Instinct can save my hide.

This is true, but only to a point, and certainly only during the incipient stages of a crisis. Humans and all other animals have an innate ability to react to danger through the fight, flight, or faint responses. If someone comes at you with an axe, there’s a pretty chance you’ll make like a gazelle and high tail it out of there. If you’re backed into a corner, you’ll try to fight your way to safety, like a wolverine. On the other hand, a small minority—and most people once exhaustion and despair set in—will just lie down and play dead, like an opossum.

Whichever way you look at things, though, the only purpose of these reactions is to get you—and your immediate group—out of imminent danger. In no way can instinctive reactions actually solve the underlying cause of the crisis or help you through the decision-making and problem-solving processes needed to get through the crisis. This is why rational thinking and carefully honed and inculcated intuition are the only sure way to weather the storm.

Myth # 4 – It’s about managing our image and PR.

Once again, this may be true, but only as a component of a much larger approach. Unfortunately, when most people think or talk of crisis management, they automatically think of PR and communications. A lot of crisis management firms tout their abilities to help clients communicate with the public, the media and other stakeholders. The real purpose of crisis management, however, is to solve the problem!

Myth # 5 – I can manage through the crisis from behind my desk.

This is probably the most insidious of all the myths, simply because it shows a complete misunderstanding of the nature of crisis and what is needed, to wit, strong leadership. Executives and managers have to lead from the front; they have to see what is happening and be seen. You can’t do this from behind a desk or in a “war room.” Yes, you need to make tough decisions and you have rational decision-making, planning, and problem-solving procedures in place. But you also have to show the world and the people in your team or organization that you know what is happening, why it’s happening, and that you’re trying to regain control of the situation. You have to inspire and motivate your team and those in your care. You have to exercise judgement, evaluate and guard their morale, and manage their welfare.

Richard Martin is The Master Strategist. He is an expert that brings his military and business leadership and management experience to bear for exe-
cutives and organizations seeking to exploit change, maximize opportunity, and minimize risk.
© 2014 Richard Martin. Reproduction and quotes are permitted with proper attribution.

When a crisis strikes, you can’t just manage in the normal manner, you also have to exercise effective crisis leadership. Too often executives see their role during a crisis as managing the organization’s image and communicating with the public through the media. This is a necessary function, but it is only one small part of crisis leadership and management. Crisis leadership involves the following principles:

  1. Take charge of the situation.
  2. Recognize what is happening.
  3. Confirm information before reacting.
  4. Maintain situational awareness.
  5. Lead from the front.
  6. Implement contingency plans and procedures immediately while initiating deliberate decision-making about the next steps.
  7. Continue planning ahead.
  8. Act, assess, and adjust.
  9. Care for yourself and for your subordinates.
  10. Maintain morale and cohesion within your team or organization.

Richard Martin is a consultant, speaker, and executive coach. He brings his military and business leadership and management experience to bear for executives and organizations seeking to exploit change, maximize opportunity, and minimize risk.

© 2014 Richard Martin. Reproduction and quotes are permitted with proper attribution.

The best time to prevent or mitigate a crisis is, not surprisingly, before it occurs. Most crises are smouldering, which means that they develop slowly but become apparent suddenly, just like a slow-burning fire that erupts into a conflagration seemingly out of nowhere. Here are principles to guide in leadership before a crisis occurs:

  1. Mobilize your team by anticipating and identifying potential crises before they strike.
  2. Implement rational risk management measures.
  3. Establish priorities for prevention and preparation on an ongoing basis.
  4. Create robust contingency plans to deal with the most likely and most dangerous situations you can envisage.
  5. Implement sound policies and procedures for the most likely crisis situations and events.
  6. Prepare yourself, your team, and your team through diligent practice and training.
  7. Employ trusted advisors and associates and ensure they are well qualified and working as a team.
  8. Build as flexible and resilient an organization as possible within the constraints of time and resources.
  9. Work on becoming more self-aware as a leader and seek to acquire the competencies to lead in a crisis.

Richard Martin is a consultant, speaker, and executive coach. He brings his military and business leadership and management experience to bear for executives and organizations seeking to exploit change, maximize opportunity, and minimize risk.

© 2014 Richard Martin. Reproduction and quotes are permitted with proper attribution.

I’ve been delivering this type of training and development throughout my 25-year military career, at university, on special training programmes for emergency management leaders, as well as nationally and internationally for corporate clients.

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“Richard helped me to realize my unique role as president and majority shareholder. This gave me the confidence to make some very important ownership decisions and to assert myself with my junior partners. I’ve become much more effective in leading and growing my company.”  Jean-Paul de Lavison, President, JPdL

Expected Results

  • Faster and more confident decision-making
  • Clearer direction to your subordinates
  • Deal with tricky situations and problem cases in a more confident and direct manner
  • Enhanced skill at judging and evaluating people
  • Provide effective feedback quickly while minimizing resistance
  • Outstanding influencing and communication skills
  • Overall performance improvement
  • More time for your priority objectives

Course Description

  • Starts Thursday 16 January 2014 at 11 am eastern
  • Course runs until early June 2014 with a total of 8 webinar sessions every three weeks (11 am to 12 pm)
  • Each webinar will include the knowledge you need to develop and improve your key leadership skills, as well as self-diagnostic and competency building exercises and other tools
  • Hard copy download of the slides, exercises, and other tools, as well as a video recording of the webinar within 48 hours of each session
  • You can post questions to a special discussion forum I will create for this course with access limited to current and future registrants. I will answer within 24 hours during normal working hours
  • Extra online discussions and exchanges on the forum

Cost

  • If you register before 3 January 2014: $249.00 ($199.00 for those currently registered for my 2013-14 teleconference series)
  • If you register after 3 January 2014: $349.00 ($299.00 for those currently registered for my 2013-14 teleconference series)
  • Who Should Register?
  • Entrepreneurs and business owners
  • Senior executives
  • Functional and line managers
  • Sales and business development professionals
  • Project and programme management professionals
  • HR and personnel selection professionals
  • Trainers and coaches
  • Anyone else who’s interested in growing and developing as a leader

Course Schedule

16 January 2014 — Session 1: Competence Is the Heart of Leadership

  • It’s good to sizzle, but first you need the steak
  • Do people follow you because they HAVE to or because they WANT to?
  • What specific competencies do you need?
  • What are your competencies now?
  • What do you want to/have to work on?

6 February 2014 — Session 2: Becoming a Transformational Leadership

  • What is transformational leader and how is it different from transactional leadership?
  • What are the components of transformational leadership?
  • Is transformational leadership really needed and better than more traditional and authoritarian forms?
  • Why rewards and punishments are more ineffective than effective
  • Your transformational leadership profile
  • What about charisma?

27 February 2014 — Session 3: Idealized Influence and “Command Presence”

  • What is your influence based on? Coercion vs conviction
  • Why leaders MUST be ethical
  • Leading by example
  • What is “command presence” and how do you create it?
  • Evaluate your own command presence

20 March 2014 — Session 4: Inspirational Motivation through Vision and Mission

  • Morale, cohesion, and unity of purpose
  • Intrinsic motivation and transformational leadership
  • What’s wrong with most vision and mission statements?
  • Creating a compelling purpose and vision
  • Rallying the troops in a crisis

10 April 2014 — Session 5: How Leaders Grow and Develop

  • Cognitive and moral development of adults
  • How these stages translate to leadership over time and through experience
  • Individualized Consideration and Intellectual Stimulation as part of Transformational Leadership
  • Selecting and developing potential leaders
  • Challenging your own leadership to grow and develop through the stages of leadership

1 May 2014 — Session 6: Crisis and Emergency Leadership

  • What is a crisis or emergency?
  • What happens during a crisis or emergency: group dynamics and individual psychology
  • What a leader must do before, during, and after a crisis
  • Leader’s self-care and welfare of followers and subordinates during a crisis or emergency

22 May 2014 — Session 7: How to Transform Organizations, Not Just Individuals

  • How organizations develop over time
  • The organizational types that correspond to the leadership stages
  • Why internal conflict is a good thing and how to foster it
  • Diagnosing teams and organizations
  • How to get to the next organizational level

12 June 2014 — Session 8: Putting It All Together: Self-Awareness as the Key to Continued Growth

  • Self-awareness
  • Self-knowledge
  • Self-control
  • Self-efficacy and self-esteem
  • Your continuing leadership development plan

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