Brilliant Manoeuvre
Leaders must seek a dynamic balance between their organizational goals, their strategies and plans, and the resources they can realistically assign to achieve them.

The executives of an urban transit service in a small city wanted to make major improvements to its service standards and to increase ridership. However, they determined they needed to invest in operational research to determine travel needs and patterns for commuters prior to making the much larger investments in upgraded infrastructure and new buses. In other words, they realized there was no point in making these moves until they identified capacity and population needs to balance ends, ways, and means.

Involve as many people as possible in the formulation of goals and plans in your team. However, do this through nested hierarchical planning, getting constituent elements focused on what they each need to do to fit into the bigger picture.

© 2012 Richard Martin. Reproduction and quotes permitted with full and proper attribution.

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